We had an excellent experience working with Wayne at Paradise Pools and Spas in Garner, NC.We had been shopping for about one year, and had finally found the spa that we really liked at a dealership in Raleigh. Considering the hefty price tag that we faced with the dealer in Raleigh, I made one last attempt to bring the price down by consulting Craigs List. I thought that perhaps a used spa would save us thousands.Well, Paradise Pools and Spas popped up with refurbished spas - at thousands less than I was getting ready to commit to - so, off we went to Garner to see for ourselves.We met Wayne at their show room, and were immediately impressed by the beautiful refurbished spas, as well as the price tags that were thousands less than I had found at other dealerships.We are most impressed by Wayne's knowledge and enthusiasm of his product, and the very nice way he explained all aspects of a refurbished spa, and the new spas, that he had in the showroom. He presented simple facts, and also backed up those facts by showing us some cut outs of interiors as well as photos of other things, including a pool, that we might wish to consider - he showed us all this with no deal closing pressures whatsoever - he was very talented at reading our desires and when to offer input and when to leave us alone to look and chat.We felt very well taken care of by Wayne, and that if I indeed did purchase, that he would be there with and for us every step of the way. Well - that turned out to be true, as we actually bought a top of the line, brand new, beautiful blue, Alps Spa, that happened to be on a clearance sale - not a gimmick clearance; we bought our spa at thousands less than we would have spent with the closest competitor in price.Delivery to our back deck was a big challenge - but with muscle, and careful consideration of the landscape, Wayne and his partner Ray, and crew of two more men, we able to muscle our spa up our substantial garden on a hill, and back to our deck.Now we have turned this cold winter into summer - in our beautiful spa - my wife is so very happy - and of course, so am I.Thanks very much Wayne, Ray, Crew and Paradise Pools and Spas in Garner.The Williams family in Raleigh gives our highest recommendations.
- Geoffrey Williams
This is my a wife's and I first spa. We went to all the local dealers around the triangle area. We had no idea what to look for. We went into each dealer and said educate us.Wayne and Branden were the first ones to explain why and how their spas were better, and not just sale us the bells and whistles. From the steel frame, pumps, insulation process, and the quality of their cover, they explained everything. We took this information to other dealers and asked them questions on what we learned. What we learned is that we pick the right spa.Another reason we bought ours here is that they have in house service, not contracted. They know their product. We had 3 LED lights go out within our warranty. Ray came out to service it and he replaced all of them. It is a company that stands behind their product.
- Mike Obman
Ray and his team brought our lightly used Jacuzzi tub and got right to work. The unit was a tight fit in a difficult location. A door and frame had to come off of our screen porch, and the location required they maneuver though our landscaping and hard-scape for more than 100′ by hand. The work was completed flawlessly, and the tub performs perfectly. We live a considerable distance from Ray’s shop, and when a $26.00 jet failed, (hey it’s a used tub), he came personally to ensure it was replaced properly. The tub is better than expected, and we couldn’t be more pleased. If you hire these guys you won’t regret it!
I purchased a Leisure Bay Hot Tub from Paradise Pools & Spas recently, They delivered in a timely manner and handled everything with no issues. I Think Ray and Wayne are the Greatest, I would recommend them to anyone of my friends to do business with. They keep there word and are there to answer any question or concern you may have . If you are a 1st time buyer or an old salt with hot tubs, These guys are who you need to see! Thanks Guys, Shannon Mosley.
Top notch experience, highly recommended. We purchased a pre-owned Vita spa from Paradise Pools and Spas that still needed a few small things repaired after delivery. As promised they returned with the new parts (LED lights, brand new pillows, cover lifter) and the spa is like new for half the price of the same model new !! Wayne and Ray are real pros, and the service was exactly as promised.
Paradise Pools and Spas- Excellent customer service from employees like Brandon at this business! We will definitely be reaching out to this place for all of our pool/spa needs for this summer and many more to come, as well as recommending our friends. Thanks again!
- Austin M.
I love love love love these guys!
We bought a house with a large hot tub and had no idea what we were doing with it.
They led us step by step what to do with the hot tub, how to clean it, which chemicals to use, etc. We had also looked to replace the filter at another spa place on Capital and they did not have the filter in stock and would have to order it. We checked out Paradise Pools and Spas and they had it in the store and for cheaper.
We called them a week later to replace some jets and they found them in stock and had them shipped to us (arrived in 2 days). Fantastic and trustworthy company.
- Brandi G
I have a 15-year-old hot tub that had not run in over year. Ray came out to the house and within 45 minutes the old girl was running again! Highly recommend these guys! They know their business well.
- Curtis Toth
Just a note to let you know that we were pleased with the service that Ray (your service technician) provided for us. He was able to get our hot tub running, and was able to answer all questions that we had. We are now enjoying our Leisure Bay Spa. Thanks go to Andrew Everhart and especially Ray the service technician.
- Dana M.
Loved the hot tub cover and original service (June 2014). Cover worked very well and still looks great.
However, my hot tub has died and I am not going to replace it with the same size. Paradise Pools says the 5 year guarantee that it came with will not be honored for the new owner. Have no way to contact manufacturer so don't know how I would claim service on the warranty if something happened while I owned it. Warranty is not clear.
I wanted to sell it with the warranty. I'm still not happy that the warranty does not go with the pool but Paradise Pools has been very helpful and has given me more information about the manufacturer of the cover. Thanks for your help.
‐ Eleanor M.
Best spa place in N.C. Located in Raleigh!
- Francis Koeni
I was very pleased with Ray Kopp with Paradise Pools and Spas. He came to our home when he promised, fixed the hot tub, and his price was very reasonable and fair. Great job!
I know I can always depend on these guys! Thanks Ray for your prompt and professional service. You’re the best!
- Louise De Los Reyes
Paradise Pools and Spas is by far the best customer service we have ever experienced. We have a new baby and although time is short, we have spent a lot of time shopping around to find good, trustworthy pool and spa technicians since we moved to the area. We had already heard from a few friends that this company was who to call, but after trying them out for ourselves, we now know that what we heard was true and that Wayne truly cares about his customers. It doesn't matter if you've known him for 10 minutes or 5 years. We were very impressed with his knowledge as well as the level of concern he showed when it came to our spa as well as our pool. He and his company are not the type to try and sell you something you don't need. He recently came to replace a pump that had gone bad in our spa. While he was here, he installed the new pump in a timely manner and also gave us valuable and cost-effective advice on what needed to be done with our pool liner when he got through. We will definitely be referring our friends, family and anyone else who asks to this company! Great job guys!
- Rachel C.
I was in the market for a hot tub and found Wayne and company at Paradise Pools and Spas through Craigslist. I am glad I did. Wayne is knowledgeable about all the different spa brands and essentially the history of the industry since he has been in it for over 20 years.
They have new tubs and certified pre-owned tubs for sale. The pre-owned tubs are thoroughly inspected and serviced (if needed), then they are tested to make sure they work. Wayne backs them with a 90 day warranty so, you can have some piece of mind when buying a pre-owned tub.
Honestly, I don't know how he does it. He offers a better plug and play Innsbruck tub at nearly $1500 less than a somewhat comparable Sunrise Spa at Backyard Leisure. Wayne took the time to show me his different spa lines and how they are manufactured. It's obvious in dealing with him that he cares about what he carries and sells.
That being said, I was looking at a used Hot Spring Jetsetter tub that he had offered on Craigslist. The price was in the range of what I wanted to spend and the tub is in great shape considering it was manufactured in 2002. Both he and Brandon took the time to go over the details of tub, the features and overall construction, etc.
I ended up with the tub and I got it with delivery (85 miles from the store) and setup for less then one of Costco's cheapest rotomolded tubs from Aquaterra (which is made by Watkins). The price also included startup chems, cover and cover valet.
As an added bonus, the guy who services them lives down the road from me.
- Scott S.
Best in the business for hot tub repair and servicing no question! Very responsive and on top of everything. Wish all service folks and contractors were like Ray. Customer service at its best. He made a 13 year old hot tub look brand new at minimal cost We couldn’t be more pleased.
You can count on Ray from Paradise Pools and Spas. His word is his bond!
We just wanted to say how happy we are with the service that Ray has performed on hot tub, along with his honesty about our tub. Ray has had to come out on two service calls for us and has been very professional and knowledgeable about our concerns and problems. He has provided answers to questions about other products that RFW sells and speaks highly of the company that he represents. When Ray came out to cure two problems with our tub he went above and beyond our expectations to make us very satisfied customers. When he was here he had seen another problem that would eventually cause him to return for another service call and he took care of that also while he was here, before it became a problem to us. He thoroughly checked all over our tub for any additional problems to make sure we will remain satisfied customers of Leisure Bay Products. Thank you for your service and ability to maintain a high customer satisfaction within your store.
Best price, Most jets, Best service. Wayne and Ray are the SPA GURU’s.
Just wanted to let you know how much we appreciate your products and services and the friendliness and helpfulness of your employees. We purchased a spa from your Greensboro store four years ago and have always found all the necessary spa treatments (BaquaSpa) available at that store and you have good store operating hours, as well. Furthermore, when I had to have my spa serviced recently, the technician, Ray, called me back promptly to schedule an appointment, arrived as scheduled, and even completed repairs within an hour!
Thank you again and keep up the good work.